Patient Center

Is your pet having an emergency?



Here’s a link to our address. Our highly skilled staff are ready to help you and your pet through an emergency.

Whether your pet is having an emergency or you have been referred by your primary veterinarian for specialty assessment for an internal medical, critical care or surgical condition; you have come to the right place.

We are motivated to compassionately serve as our patients’ healthcare advocates.

This means we approach each case comprehensively. From conducting a thorough physical examination, reviewing primary veterinarian medical records, to recommending the most appropriate diagnostic and therapeutic recommendations for your pet.

We understand that having a sick or injured pet can be stressful. We strive every day to ensure that we openly and effectively communicate our findings and our recommended plan.

What to expect when you bring your pet to our 24/7 specialty and emergency veterinary hospital

  • A clean, state-of-the-art hospital, complete with the most advanced equipment, built specifically for our patients’ unique critical, emergency, medical and surgical needs.
  • 24-hour, 365 day a year team dedicated and compassionately caring for your pet.
  • A fully staffed ICU monitoring patients 24 hours a day.
  • Board-certified specialty veterinarians, supported by a team of highly trained veterinarians, registered veterinary technicians (RVTs), veterinary assistants,  and client service representatives, who are all working daily to provide the best care for your pet.
  • Two-way communication between us and your primary veterinarian.

Frequently Asked Questions

Emergency Visits

You do not need an appointment if your pet is having an emergency. We do recommend you call ahead to let us know you are on your way so we can prepare for your pet’s emergency.

We recommend you bring your pet’s medical records, any medications they are currently taking and any poisons they could have gotten into. You are welcome to bring anything else that you think could be helpful.

Wait times can vary depending on the amount and nature of emergencies we are currently seeing. Our staff will perform an initial assessment to determine the urgency of your pet’s situation.

Bring your pet in right away. You should also bring with you any poisons that your pet could have potentially gotten into.

Visiting a Specialist

Just like with people, your pet’s regular Veterinarian referred your pet to our facility because they understand your pet needs the expert care we offer. We work in conjunction with your regular Veterinarian in the care of your pet and will update your regular Veterinarian routinely.

Board Certified Specialists are Diplomates of the American College of Veterinary Emergency and Critical Care, American College of Veterinary Internal Medicine, American College of Veterinary Surgery and multiple other disciplines. When a veterinarian receives their Doctor of Veterinary Medicine license, following completion of one or several rigorous internships, they can complete further intensive training in a specialized field for an additional three to four years. In addition to this specialized training, they must pass a rigorous three-part examination and demonstrate they have made significant contributions to the field of veterinary science.

Our Internal Medicine Specialists offer scheduled appointments 7 days a week.

Since we work in conjunction with your family veterinarian, we do work by referral. If you reach out to us directly, we will contact your family veterinarian ensure we are working on a treatment solution that is best for your pet together.

We typically have already reached out to your regular veterinarian to obtain your pet’s medical records, lab work and any x-rays in advance of your appointment. If there is any additional information that you think would be helpful, please bring it with you.


We are open 24 hours a day, every day of the year.

We do not close for any holidays.

We see both cats and dogs.

The cost of your pet’s treatment will differ depending on what your pet needs. When you arrive, one of our veterinarians will examine your pet which will be at a fee. We will go over the treatment options, estimated costs and answer any questions you may have. You and your family will be well informed so that you can make an informed decision for what is best for your pet.

We accept several payment options such as cash, debit cards, Visa, Mastercard, American Express, Discover and Care Credit. We do require a deposit on each treatment estimate in advance and the remaining balance will be due upon discharge of your pet. We do not offer payment plans. If you are needing a payment plan, we recommend Care Credit. To learn more about Care Credit or to apply now, please visit

We do accept most pet insurances. Our policy is the bill must be paid in full and your pet insurance company will reimburse you directly.

Because we work in conjunction with your regular veterinarian, we do not offer any wellness or preventative care. We recommend you contact your regular veterinarian for these services.

It is our goal to work as a team with your family veterinarian in the care of your pet. We understand the importance of regular and continuous communication with both you and your family veterinarian.

If you have any questions regarding the diagnosis of your pet, we recommend you reach out to us. We are happy to answer any questions you may have.

Commonly Used Forms, Documents and Links